Secure your business with a Zero Trust architecture

Yes, the Guard solution is designed as an "All-inclusive" package. In the Guard Essential plan, we provide and manage the required Microsoft 365 Business Premium license. In the Guard Premium plan, we also include the Microsoft Purview Suite, which is necessary for advanced Data Loss Prevention (DLP) and insider risk management. This bundled model ensures centralized, frictionless management at a highly competitive all-in price.

A traditional antivirus works reactively based on known signature lists, making it blind and passive against modern threats like "Zero-Day" or fileless attacks. Conversely, Delphisoft Guard provides Managed Security Services (MSS) built on a "Zero Trust" architecture ("never trust, always verify"). The subscription includes recurring and continuous monitoring, active alert management, and precise security policy configuration. The service provides real-time threat collection and behavioral analysis using Microsoft Defender's XDR/MDR technologies. The solution handles the inventory, configuration, and compliance of your device fleet via Microsoft Intune. It rigorously manages user accounts and conditional access rules via Microsoft Entra. Delphisoft commits to an enhanced obligation of means to apply best-in-class cyber protection practices.

No, Delphisoft Guard services are strictly limited to cybersecurity and do not replace a general IT maintenance service, Managed Services Provider (MSP), or helpdesk in any way. The contract explicitly excludes handling hardware failures and malfunctions affecting hardware, printers, or peripherals. Daily support for office software usage (such as Excel training or fixing Word bugs) is not included. Malfunctions related to the physical network infrastructure (cabling, switches, internet boxes, ISP) and telephony remain completely outside the scope of intervention. Our solution works in perfect synergy and as a complement to your internal IT team or your usual provider.

Absolutely not. Delphisoft guarantees that all of its employees authorized to process data formally commit to strict confidentiality. As a data processor under Article 28 of the GDPR, Delphisoft processes personal data solely on the documented instructions of the client. Processing is strictly limited to operations essential for executing the managed security services. The only categories of data collected and monitored are identification data (first name, last name, professional email, user ID), technical infrastructure data (IP addresses, hostnames, operating systems, connection logs), and security telemetry data (antivirus alerts, vulnerability statuses, installed software). Your email correspondence and the contents of your business files remain entirely inaccessible.

Automated threat monitoring (provided by Microsoft Defender EDR/XDR agents) is active 24/7 to instantly block and isolate dangers. The Guard package includes all remediation actions aimed at stopping the ongoing attack, isolating compromised equipment, and removing malicious artifacts. In-depth analysis, technical support, and human remediation interventions are carried out during business days, Monday to Friday from 09:00 to 17:00 (excluding Bavarian public holidays). Please note: Major post-disaster reconstruction operations (Disaster Recovery), such as the complete reinstallation of corrupted operating systems or the massive restoration of data (unless the Cyber-Resilience option was selected), are excluded from the package and are billed on a time and materials basis.

The purpose of the subscription is to maintain and monitor a healthy IT environment. The monthly fee covers only security incidents that occur during the active contract coverage period. It does not cover the cleanup of an IT system that was historically compromised prior to your subscription (the "Patient Zero"). If our teams identify a threat or compromise during the initialization phase whose existence prior to the start date is proven by logs, the necessary cleanup and remediation interventions will be billed additionally on a time and materials basis.

From a technical standpoint, the Guard offer implements the enhanced technical and organizational measures demanded by market standards and insurance companies. We deploy strict protection protocols including strong authentication (MFA), persistent endpoint encryption, continuous threat monitoring, and access compliance enforcement. However, achieving global regulatory compliance (such as the NIS2 directive) relies on a shared responsibility model. The client strictly commits to accepting and maintaining the active security policies configured by us. The client is expressly required never to disable or bypass the installed security agents and to prohibit the installation of unauthorized (Shadow IT) or pirated software.

To adapt to the maturity and requirements of your business, our pricing is structured around two levels of support and a mandatory initialization: The Essential Package (69.00 EUR excl. tax / month / user): forms the standard security foundation. It integrates Microsoft Business Premium licenses and the Defender suite, covering identity protection, endpoint security, email analysis, and fleet compliance management. The Premium Package (99.00 EUR excl. tax / month / user): designed for more sensitive environments, it includes all Essential content and adds the Microsoft Purview Suite to guarantee advanced data protection (AIP encryption, DLP blocking) and insider risk management. The Onboarding Fees (179.00 EUR excl. tax / user as a one-time payment): deploying a true "Zero Trust" architecture requires a rigorous initial project phase (Setup) to map the existing environment, harden access, clean up old antiviruses, and configure healthy foundations.

Yes, our contract terms incorporate total flexibility via the "Bring Your Own License" model. If the client provides all or part of the licenses required for the service themselves (for example, via an existing contract with another reseller), they receive a direct discount on their monthly fee. In return, the client must guarantee Delphisoft the validity, compliance, and a sufficient technical feature level of these third-party licenses (requiring at least the equivalent of a Business Premium tier). The client will solely bear the legal and financial consequences arising from any non-compliance or an under-licensing situation revealed by a Microsoft vendor audit.

The lifecycle of your workforce is managed to combine technical responsiveness and billing accuracy: Arrival (Onboarding): The integration of a new user or the enrollment of an additional device constitutes an active commissioning service. Consequently, each employee added during the contract gives rise to the unit billing (One-off) of the Onboarding fees, in addition to the monthly upward adjustment of the subscription volume. Departure (Offboarding): In order to immediately secure the perimeter and avoid any data leakage, services for account closure, access revocation, and remote wiping of professional data are included in the monthly package at no extra cost. The client commits to notifying us of any departure before the employee's actual exit date. Downward Adjustment: The reduction in the volume of subscribed licenses can only occur on the anniversary date of the contract, subject to a 30-day notice period, in accordance with the strict rules of the Microsoft vendor (NCE model).

The recurring services contract is signed for a firm initial term of twelve (12) months, calculated from the date of signature or effective commissioning. At the end of this first year, the agreement is automatically renewed by tacit agreement for successive periods of twelve (12) months. Each party retains the right to terminate the contract at the end of the current annual period. The termination notice must obligatorily be transmitted by sending a registered letter with acknowledgment of receipt. A strict notice period of three (3) months prior to the end date of the current period must imperatively be respected.